Read the official DFAS policy on email

In today’s world, protecting yourself online is almost as important as protecting yourself at home. Attempts to steal your identity, financial information and account numbers require everyone who uses email, shops online or transacts business with banks, credit card companies or other financial agencies to be aware and protect themselves.

With millions of military, retired military and federal civilian employee customers, it’s not unusual that DFAS hears about attempts to lure individuals into revealing their personal information, including their myPay login credentials. These attempts range from enticing email messages disguised as official notices from DFAS or some other federal agency to warnings about some situation that can only be resolved with you “confirming” your profile information.

Here are some examples of email scams received by our customers:

• Remittance of Unclaimed Funds
• Show Your Love - Fiancee Benefits Scam

If you’ve received emails supposedly from DFAS that you think are attempts to defraud you, call our customer service number to verify if we are attempting to contact you regarding some pay-related issue. Also, please read our policy regarding DFAS email contact with customers.

You can also learn more about scams and how to protect your computer and home network at the following websites:

• FBI Internet Fraud
• U.S. CERT (Computer Emergency Readiness Team) - Using Caution with Email Attachments
• U.S. CERT - Tips for non-technical computer users
• Federal Trade Commission - Computers & The Internet - includes info on scams, computer security, online shoppng and other topics
• OnGuardOnline - Common Online Scams
• Internet Crime Complaint Center (a partnership between the FBI and the National White Collar Crime Center)