Recently some myPay users received a fake e-mail asking for the answers to myPay security questions. You should NEVER share the answers to your myPay security questions with anyone. The Defense Finance and Accounting Service, myPay, or SmartDocs will never ask you for this information. By sharing the answers to your myPay security questions you may allow someone to access your myPay account.
What should I do if I responded to this e-mail request?
The fake SmartDocs e-mails came from firstname.lastname@example.org and email@example.com. If you responded to this e-mail request with the answers to your myPay security questions, please log into myPay and change your security questions immediately.
What should I do if I received one of these e-mails but did not respond?
Delete the message immediately. Again - do NOT respond to the request for information.
How can I tell if an e-mail I received from SmartDocs is legitimate?
- The official SmartDocs e-mail address is SmartDocs@dfas.mil.
- SmartDocs will never ask you to directly respond to an e-mail.
- If provided a link to SmartDocs or myPay sites, use your mouse to hover over the link. The text that appears should show mypay.dfas.mil, and match the link in the email.
Director, Finance Mission Area
Defense Finance & Accounting Service